Changelog

Follow up on the latest improvements andΒ updates.

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Here are the bugs that we crushed in this update πŸ›πŸ›
  1. When updating a contact's details in Inbox, the changes would sometimes reset if a new message was received.
  2. When replying to a contact, if the contact sent more than one audio message, they would appear as the same audio message.
What's New:
Now, when you generate insights in Inbox or Inbox Lite, the system will analyze not just text messages but also voice messages! 🎧
It will process the latest 100 messages, including both text and voice, to give you a more complete and accurate insight. ✨
Here are the bugs that we crushed in this update πŸ›πŸ›
  1. When an Inbox ticket was delegated to another user, the previous messages sent by the original user would incorrectly show as sent by the new delegated user.
What's New:
Now, when you hover your mouse over a channel, you'll quickly see the phone number or name of that channel.
This makes it easy to identify which channel the contact has messaged into to trigger the flow. πŸ’¬
flowbuilder enrolment history channel
Here are the bugs that we crushed in this update πŸ›πŸ›
  1. When viewing contacts in table view, the company industry column wasn't visible.
What's New:
You can now easily send a test email to yourself while creating your email campaign! πŸ“¨
Just click on the "Send To Self" button, and the campaign message will be sent to the email address you're logged into.
This way, you can preview and double-check your email before sending it to your contacts, making sure everything looks just right! βœ…
email campaign send to self
Here are the bugs that we crushed in this update πŸ›πŸ›
  1. After selecting a quick reply with media attached, the option to schedule the message didn't appear.
  2. When typing Chinese characters after attaching media, the characters did not appear.
What's New:
You can now quickly navigate through your Quick Replies and Flowbuilders using just your keyboard! πŸš€
Simply type "/" to bring up the list, then use the up and down arrow keys to scroll through the options.
Once you've found the one you need, just press "Enter" to select it instantly.
navigate qr with keyboard
What's New:
Now, you can quickly create a new contact while logging a touchpoint! πŸ“ Simply type in the contact's name and select the option to add them.
Once you fill in the contact details, click "Add Contact", and you’re all set! πŸŽ‰ You can then continue logging the contact's touchpoint without any interruptions. This feature saves you time and keeps everything in one place!
create contact in touchpoint
Here are the bugs that we crushed in this update πŸ›πŸ›
  1. When a contact triggered the flow in two different channels, the flow would stop in the first channel and continued in the second channel.
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