We’re excited to introduce our enhanced Inbox module! It’s designed to give you a more organized way to manage chats, similar to WhatsApp interface, with new features like chat delegation and easy way to close chats. 🎉

To get started, simply hover your mouse over the Inbox icon, then click on InboxV2 to open the module.

Here’s a quick look at how Inbox V2 works! By default, you’ll see the opened status chats.

But if you want to view both open and closed or closed chats only, you can select accordingly by clicking on the dropdown.

On the left panel, you'll find different ticket sections to help you organise your chats:

: Chats assigned to you, plus unassigned ones (includes AI & human-routed chats).

: Only the chats that are assigned to you.

: Chats that haven’t been assigned to anyone yet.

: Chats that were handled by the AI (from the OpenAI Knowledge Base node).

: Chats passed to a person (from the Handover node).

: See chats owned by you and your teammates in the inbox group.

When you select on the chat, you’ll see several icons in the center column:

👥 Delegate the chat to yourself or another user

📥 Close the chat once it’s resolved

💬 Mark as read/unread to keep track of conversations

Here are the bugs that we crushed in this update 🐛🐛

You can now automatically assign new inbox tickets to your team using the Round Robin method! 🎯 This helps to evenly distribute tickets among your team members as soon as they are created. no more manual assigning! 💼

How to Set It Up:

If you want to filter by a group, you can select at the group filter (optional). When you choose a user, only the members of the selected group will be shown. By default if there are no group selected, it will display all the users in your organisation.

To add users to the round robin assignment, simply click "Add User", select the user, and set their weightage. 🧑‍💻

If you want the system to also assign tickets that were previously assigned, just tick the box for "Include previously assigned chats".

Round Robin Allocation: Tickets will be assigned in a repeating cycle, starting from the highest allocation and moving to the lowest.

Multiple Channels: If you want to set up round robin for more than one channel, simply create another automation for each channel.

When a user is removed from the organization, any quick replies they created will automatically be transferred to the Super Admin.

This ensures that no quick replies are lost and that the Super Admin can manage them moving forward. 💼

Here are the bugs that we crushed in this update 🐛🐛

The Inbox/Inbox Lite AI Summary feature can now detect and analyze images to generate insights! 🎉

When a contact sends an image, the AI can now identify and process it to provide relevant insights, just like it does with text messages.

This makes it easier for you to get valuable information, even from visual content. 🌟

We’ve improved the loading speed for the WA Personal Campaign module! 🎉

Now, when you access the module, it will load much quicker, saving you time and making your experience smoother.

This means you can get to work faster without waiting long for the page to load. ⚡

Here are the bugs that we crushed in this update 🐛🐛

Here are the bugs that we crushed in this update 🐛🐛

Here are the bugs that we crushed in this update 🐛🐛