Changelog
Follow up on the latest improvements andΒ updates.
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new
Monthly Update
Strive January 2026 Updates π

Here's a recap of what we have built and enhanced in Strive for the month of January 2026.
Have a read so you won't miss out on the new features that we have released π
Feel free to reach out if you have any question regarding the updates
Cheers!
improved
Inbox
Voice Messages Now Show Your Profile Picture ποΈ
What's New:
Outgoing voice messages sent through Coex and WA API will now display your profile picture next to the voice message. π
When a voice note is sent to a contact, the image shown on the right side of the message will be your profile picture instead of a generic icon.
This makes the message look more personal and consistent with your brand. Contacts can now easily recognize who the voice message is coming from at a glance. π

improved
WA API
Track Response Rate of WA API Broadcasts π
What's New:
You can now view the number of contacts who responded to your WA API Broadcast. π
This helps you quickly see whether your broadcast encouraged contacts to reply, so you can adjust your message content for better engagement next time. π

fixed
Inbox
30/1/26 Bug Fixes π οΈ
Here are the bugs that we crushed in this update ππ
- Voice messages could not be scheduled to send via Inbox.
fixed
Inbox
Flowbuilder
Strive GO
29/1/26 Bug Fixes π οΈ
Here are the bugs that we crushed in this update ππ
- Filtering Inbox tickets by creation date showed tickets with messages older than the selected date range.
- Changing groups in Strive Go did not reset Inbox filters, causing tickets from unassigned channels to appear.
- When creating or updating a contact using two variables via Flowbuilder, the variable names were saved instead of the actual values.
improved
Agents
Agent Playground Now Supports Formatting and Emoji π
What's New:
When you test in the Agent Playground, the agent can now read text formatting such as bold, italic, and strikethrough, along with emoji. β¨
This means your test messages look and feel the same as how a real customer would type them.
By testing with real message styles, you can be more confident that your agent replies correctly in actual conversations. π¬
This helps you prepare your agent for real customer questions and deliver clearer responses.

improved
Inbox
Strive GO
Improved Voice Recording Controls in Strive Go ποΈ
What's New:
You can now better control your voice recordings in Strive Go before sending them. π
After recording a voice message, you can listen to it first and then decide whether to continue recording, delete it, or send it.
This helps you check that your voice message sounds right before sending it, so you can send clearer and more accurate replies without re-recording multiple times. π§

improved
Flowbuilder
Automatically Log CAPI Events Using Flowbuilder βοΈ
What's New:
You can now log CAPI events directly through Flowbuilder. π
Just add the node "Send CAPI Event" and fill in the required fields. This allows CAPI events to be triggered as part of your flow without any manual action.
Once the flow runs, the CAPI event will be logged automatically when the contact reaches that step.
This helps you capture customer actions accurately and send clear conversion data back to Meta. π

What's New:
You can now remove contacts that are scheduled to receive a WA API Campaign message. π
To remove a contact, simply double click the total scheduled number, select the contact or contacts, and click Remove Scheduled.
If your campaign has more than one message, you can choose to remove the contact from just one message or from all messages in the campaign.
This gives you better control to stop messages from going out to contacts who no longer need them, helping you avoid sending messages to the wrong people and keeping your campaign clean and accurate. π

improved
Flowbuilder
Smarter Message Splitting with Chat Bubbles π‘
What's New:
We have added a new Flowbuilder node called Smart Multi Chat Bubble. π
This node uses AI to split a long reply into several smaller chat messages instead of sending everything in one message. Each message is sent in order, just like a natural conversation.
You do not need to add a text node to send the message, as the message will be sent directly from this node.
By breaking the reply into smaller parts, contacts can read and understand the message more easily. π
This helps your messages feel more natural and clear, improving how contacts experience the conversation. π

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