Changelog
Follow up on the latest improvements andΒ updates.
RSS
fixed
Inbox
Flowbuilder
28/4/25 Bug Fixes π οΈ
Here are the bugs that we crushed in this update ππ
- If a contact triggered the flowbuilder in two different channels and replied in both at the same time, the flow would get mixed up.
- When viewing or editing the flowbuilder in Inbox, the flow nodes were not shown.
- Filtering inbox tickets by ticket owner and tag name did not display any tickets.
improved
Flowbuilder
Easily Search and Select Node for Go To Node Action π
What's New:
You can now search for the node you want to connect to in the Go To Node action by simply typing its name.
This makes it super quick to find and select the right node without scrolling through the entire list.
How to Use the New Search Feature:
- Add Go To Node Action:
After adding the Go To Node action to your flow, click on the next step field where you want the flow to go.
- Search for Your Node:
Start typing the node name in the field. As you type, the system will show matching nodes for you to choose from.
- Select and Save:
Simply click on the correct node from the list, then hit "Save Action" to save the change.

improved
Inbox
See Who Triggered the Flowbuilder in Inbox π
What's New:
You can now easily see who triggered the Flowbuilder in the Inbox module! π―
How to Check Who Triggered the Flowbuilder:
Just hover your mouse over the Strive logo next to the chat in your Inbox.
A tooltip will appear showing who triggered the Flowbuilder for that chat.
This new feature helps you stay on top of your flows and identify who triggered it.

improved
Inbox
Save and Reuse Your Insight Prompts in Inbox π¬
What's New:
You can now save and reuse your insight prompts inside the Inbox module! π
This means after you create and use a prompt to generate insights, it will be saved automatically and ready for you to use again anytime.
All users in the organisation will be able to view and use the saved prompts too. π₯
If you havenβt added your OpenAI API key before, you will need to add it first to start generating insights from your chats. But donβt worry, you only need to add it once! π
How to Create a New Prompt π οΈ:
- Click on "Generate Insight".
- A sample prompt will appear where you can edit it and change the title as necessary.
- If you want to create a new prompt later, just click "Add New Prompt", edit the title and content, and save it!
How to Use a Saved Prompt π:
- When you click on "Generate Insight", you will see a list of your saved prompts on the right side.
- Just click on the prompt name to select and click "Generate" to use it instantly.
How to Delete a Saved Prompt ποΈ:
Simply click on the red trash can icon ποΈ next to the prompt you want to delete.
Note: If you edit an existing prompt and click "Generate", your changes will be saved automatically and the insight will be generated with the new version. β¨

improved
Inbox
Inbox Lite
Edit or Delete Generated Insight Summary
What's New:
You can now easily edit or delete the generated insight summary if needed in your ticket/chat!
How It Works:
- After Insight is Generated:
Once an insight summary has been generated, you will see two icons on the right of the generated date and time.
- Pencil Icon βοΈ:
Click this to edit the generated insight. You can make changes to better fit your conversation or update any important details.
- Trash Can Icon ποΈ:
If you no longer need the insight generated for the ticket/chat, you can click on the trash can icon to delete it.
This helps you keep everything accurate and organised. π

improved
Contact
Unassign Contact Owners Easily π€
What's New:
You can now unassign contacts so that other users in your organisation can easily assign themselves as the new contact owner when needed. π
This gives your team more flexibility in managing contacts and ensures the right person is always handling the right contact. π¬
How to Unassign Contact Owner:
- Select the contact(s) you want to unassign.
- Click on the three vertical dots.
- Choose "Assign Contact Owner."
- Toggle the switch to "Unassign."
- Click "Unassign".
This update makes it super easy for organisation to manage contact ownership without any confusion. Users in your organisation can step in and take ownership when necessary! π

improved
Flowbuilder
Easily Move Multiple Nodes in Flowbuilder π
What's New:
You can now move multiple nodes at once in Flowbuilder! π This helps you organise your workflow more efficiently, especially when dealing with large or complex flows. No need to move one by one anymore.
How to Bulk Move Flowbuilder Nodes:
- Highlight Multiple Nodes:
Hold down Shift and drag your mouse to select multiple nodes at once.
To select specific nodes individually, hold down Cmd (Mac) or Windows (PC) key, then click on the nodes you want.
- Drag and Drop:
After highlighting your nodes, simply drag them to where you want to move them on the page.
This makes editing and rearranging your flowbuilder nodes faster and easier.

fixed
Inbox
25/4/25 Bug Fixes π οΈ
Here are the bugs that we crushed in this update ππ
- Team Inbox could be created although no title was added.
- The "Save" button could be clicked many times when creating a Team Inbox, which caused multiple teams to be created by mistake.
- When selecting or unselecting a channel, the tickets wasn't reflected correctly.
- WA API ticket shows active although the 24 hour window conversation is over.
fixed
Inbox
24/4/25 Bug Fixes π οΈ
Here are the bugs that we crushed in this update ππ
- User in group and inbox team couldn't see tickets that were assigned to other users in the team.
fixed
Inbox
22/4/25 Bug Fixes π οΈ
Here are the bugs that we crushed in this update ππ
- After choosing the Route to AI section, filtering tickets by ticket owner still showed tickets owned by other users.
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