Agent Playground Now Supports Formatting and Emoji 😊

When you test in the Agent Playground, the agent can now read text formatting such as bold, italic, and strikethrough, along with emoji. ✨

This means your test messages look and feel the same as how a real customer would type them.

By testing with real message styles, you can be more confident that your agent replies correctly in actual conversations. 💬

This helps you prepare your agent for real customer questions and deliver clearer responses.