Automatically Assign New Tickets Using Round Robin 🔄

What's New:
You can now automatically assign new inbox tickets to your team using the Round Robin method! 🎯 This helps to evenly distribute tickets among your team members as soon as they are created. no more manual assigning! 💼
How to Set It Up:
Go to the Automation module.
In the first step (the trigger), select "New ticket created" and choose the channel you want to apply it to.
In the second step (the action), choose "Assign inbox ticket in round robin".
If you want to filter by a group, you can select at the group filter (optional). When you choose a user, only the members of the selected group will be shown. By default if there are no group selected, it will display all the users in your organisation.
To add users to the round robin assignment, simply click "Add User", select the user, and set their weightage. 🧑‍💻
If you want the system to also assign tickets that were previously assigned, just tick the box for "Include previously assigned chats".
Important Notes:
Round Robin Allocation: Tickets will be assigned in a repeating cycle, starting from the highest allocation and moving to the lowest. 
Multiple Channels: If you want to set up round robin for more than one channel, simply create another automation for each channel.