Edit or Delete Generated Insight Summary

What's New:

You can now easily edit or delete the generated insight summary if needed in your ticket/chat!

How It Works:

Once an insight summary has been generated, you will see two icons on the right of the generated date and time.

Click this to edit the generated insight. You can make changes to better fit your conversation or update any important details.

If you no longer need the insight generated for the ticket/chat, you can click on the trash can icon to delete it.

This helps you keep everything accurate and organised. 📋