What's New:
You can now track how your inbox is performing in one simple view 🎉.
The Inbox Insights feature shows useful information such as how many new tickets were created, how fast your team responds, and how many tickets have been closed.
This helps you clearly understand your team’s performance and identify where improvements can be made.
Where to find it?
  1. Hover your mouse over the inbox icon.
  2. Click on Analytics.
inbox analytics module
Here is a sneak peak of the Inbox Analytics module:
inbox analytics sneak peak